Traveling may be one’s source of relaxation, discovery and adventure. But sometimes, it can also be the source of stress, like what happens during flight cancellations.
A flight can be cancelled for several reasons, whether within or beyond the airline’s control. In case you encounter this, here are some things you should know as a consumer.
Based on the Department of Transportation and Communications (DOTC) and Department of Trade and Industry (DTI) Joint Administrative Order No.1:
– In Section 11 (Right to Compensation and Amenities in Case of Cancellation of Flight), a passenger has the right to be notified beforehand via public announcement, written notice and flight status update via text message.
– A passenger who is notified when he/she is already at the airport at the time of the cancellation announcement must be provided with sufficient refreshments or meals, hotel accommodation, transportation from the airport to the hotel, access to calls, text or e-mails, and first aid (if necessary).
– The value of the fare including taxes and surcharges shall be reimbursed in case the passenger decides not to fly the ticket or all the routes or sectors.
– In a cancellation less than 24 hours before the ETD, a passenger shall be endorsed to another air carrier without paying any fare difference in case there is a need for re-accommodation. A passenger can rebook the ticket without additional charge, to the next flight with available space or within thirty (30) days to a future trip within the period of validity of the ticket.
Inclement weather is one of the major factors for force majeure. According to PAGASA Weather Forecaster Chris Perez, an unfavourable weather condition can cause flight mishaps due to the turbulence caused by cumulonimbus clouds, and low visibility brought by heavy rains and uncontrollable gusty winds.
– In case the flight was cancelled due to a force majeure, safety and security purposes that is certified by the Civil Aviation Authority of the Philippines, a passenger has the right to be reimbursed for the full value of the fare.
View the Air Passenger Bill
Department of Trade and Industry
Department of Transportation and Communications
Civil Aeronautics Board (CAB)
Philippine Atmospheric Geophysical and Astronomical Services Administration